outlook personal folders password prompt keeps popping up

By clicking the Cancel button, the user can continue to work with Outlook, but after a while the window asking for the password pops up again (sometimes the user account may be locked at the same time). what we have noticed is if they have ssl vpn back to corp office where the onsite exchange server is located, then the password prompts are either seldom happening, or not at all. The user enters the password and presses OK, but the window with the prompt to enter the credentials appears again.

There are various reasons why it asks you to enter your password again and again. If the issue lasts any longer, it can really drive you crazy as you need to enter your password each time you click on something in the app. typically clearing credentials resolves any password issues, but for some, it does not. It’s frustrating when Outlook keeps asking for a password despite entering it numerous times in the app. See How do I give feedback on Microsoft Office for more information. we are 365 shop, outlook 365, hybrid mode, all users email migrated to 365 cloud. If you have a feature you'd like to request, please send us your feedback to help us prioritize new features in future updates. To update Office, go to File > Account > Update Options > Update Now. Please install the latest updates to resolve this issue. We apologize for any inconvenience this issue has caused and want to let you know that a fix has been released. If you're connected to an Exchange 2013 server, you might be prompted to enter your user name and password in Outlook 2016, even though you're logged in to your computer with your network credentials and Outlook should silently log you in. STATUS: FIXED Below are the two main options to resolve the issue: 1. This issue occurs if the Office 365 tenant has at least one mailbox in the cloud. Important: This issue is now closed with the fix indicated below.įor more information on other recent issues for your application, see Fixes or workarounds for recent Office issues. On premise customers with the Office 365 client began seeing unexpected credential prompts in Outlook for Windows starting on or after November 11th.

Outlook personal folders password prompt keeps popping up